Warranty Policy

Please inspect all merchandise upon receipt.
If anything is broken, missing, or incorrect, please notify us as soon as possible. If you need to make a warranty claim, please follow the instructions below. You are always welcome to make a warranty claim in person. Simply bring the defective merchandise, along with your receipt, to our showroom.

Shoes: 30-Day Limited Warranty, unless otherwise indicated (excludes normal wear and tear, toe drag, accidental damage, misuse, or improper care). Outsole Guarantees (up to 12 months) are offered on some shoes; please review the product details for outsole guarantee information.
See individual Footwear Outsole Guarantee information below. If you have any questions, please call +1-646-553-0938 or email us at info@cloudfitshoes.com before submitting your warranty claim; we are always happy to help you.

If you have a Warranty Claim that is not related to the Footwear Outsole Guarantee, please contact us to obtain a Return Authorization (RA) number.
Please include a brief note and your RA number whenever making a Warranty Claim.
Make sure to read our Return Policy for instructions on how to properly wrap your package. Improperly wrapped packages may be refused.